Have you ever put your foot in your mouth in front of a new client? Whether you’ve been in business for a while, or you haven’t been in business for more than a week, it’s likely you’ve said something stupid to a client. Though this is understandable, it’s often preventable with a little preparation and experience. To get you started, we’ve come up with three tips that may be able to provide you with some assistance.
Changing Your Mind is Not a Bad Thing
You’re talking to a new client, and you disagree on something. Of course, that in and of itself is fine, because you don’t have to agree on everything to get along. However, the more you listen to their side of the argument, the more you realize that they might just be correct. Admitting that they’re right and have a good point is not the end of the world, and it actually demonstrates you’re capable of learning and truly listening. Don’t be afraid of “switching sides”.
Listen the Best You Can
Even if your client is going on and on about something completely off topic or unimportant, don’t stop listening to them. They deserved to be listened to, no matter what they are saying. So buck up, and keep an open ear. Chances are that even if they are off topic, they’ll teach you something interesting from the stories they have to tell.
Don’t Interrupt Anyone
The last thing you want to do is put your foot in your mouth by making the right point at the wrong time. Never interrupt someone unless there’s a fire in the building. Let them speak until they have nothing more to say, and then you can say your piece.
